Certificate - Deep learning issue

I have completed Deep Learning - Aug 2019 course on 3/5/2020 but I haven’t received the completion certificate from the One-fourth lab. How will I get the certificate?

Can you please check all the bullets (optional quizzes and feedbacks) are completed?
This is a case for sure, please check it carefully for all the weeks.

I had completed them.

Please make sure, because this can be the only condition for such situation.
Adding @prem to the loop.

Again I have checked and also dashboard shows it’s 100% complete.

Please check every compulsory quizzes are in passed status.
You must’ve retaken some quiz and left it unfinished.